New Tech Service Hours

We’ve expanded our service hours during the week and added Saturday hours to better serve you! Effective immediately, our new hours (CST) are: Monday to Friday: 7:30 am – 10:00 pm Saturday: 9:00 am – 6:00 pm Our dedicated team members are available to assist you with: Dispatch inquiries Warranty part orders Manual requests Wiring … Read more

Warranty Claim Filing Tips

While no one enjoys having to file a warranty claim, here are a few warranty claim filing tips to make the process as painless as possible. Remember Your Parts Receipt Missing receipts are the main reason for delayed claims. RSG will reimburse parts purchased locally, especially to get a customer’s equipment back up and running … Read more

Compressor Troubleshooting Guide

A malfunctioning compressor can lead to serious issues in a refrigeration system. This compressor troubleshooting guide is designed to help diagnose and address some common problems. Please follow these steps methodically to determine the cause and solution: 1. Check The Power Supply First, verify that the compressor is receiving the correct voltage. Then inspect all … Read more

RSG Announces New Carolinas Sales Partner

Refrigerated Solutions Group is pleased to announce the addition of Southern Food Equipment Reps as an independent sales and marketing representative for North and South Carolina. As of July 1, 2024, the agency began representing RSG’s Norlake® and Master-Bilt® brands in these regions. Southern Food Equipment Reps is a locally owned and operated sales force … Read more

RSG Welcomes New VP Of Marketing

Refrigerated Solutions Group (RSG) recently announced an addition to its leadership team. Andrew Carroll joined RSG as vice president of marketing, effective Monday, June 24, 2024. Andrew joins RSG from International Lighting where he served as chief revenue officer. Prior to joining International Lighting, Andrew spent eight years in foodservice equipment distribution with Central Restaurant … Read more

RSG Announces Retirement Of CCO Dan Hinkle

Dan Hinkle, Chief Commercial Officer, Refrigerated Solutions Group (RSG), has announced his retirement effective December 31, 2023. Hinkle’s career spans almost four decades in manufacturing, service and sales, including 15+ years in the Foodservice industry. At an early age, Hinkle’s summer job at a General Motors plant near his hometown of Dayton, Ohio, inspired a … Read more

RSG Adds To National Accounts Team

Refrigerated Solutions Group (RSG) continues its national account team expansion with new key account director Heather Parish. Heather became part of the RSG team effective Tuesday, May 7, 2024. She joins RSG from Marmon Foodservice Technologies, where she was a national key account manager. Prior to joining Marmon, she was a regional market manager for … Read more

RSG Welcomes George Campise As Regional Sales Director

Refrigerated Solutions Group (RSG) is excited to announce a recent addition to its team. George Campise joined RSG as regional sales director for the Northeast U.S. region, effective June 3, 2024. George came to RSG from Enofrigo, where he managed their independent rep groups and worked with consultants, dealers, chain accounts and end-users as director … Read more

RSG Adds New Key Account Director Rafael Thissen

Refrigerated Solutions Group (RSG) is excited to announce a recent addition to its team. Rafael Thissen joined RSG as Key Account Director on April 23, 2024. He is a highly respected industry veteran with deep relationships within the foodservice industry. Rafael’s extensive culinary and operations background will make him an excellent partner for our valued … Read more

Freestanding Walk-Ins For Hurricane Zones

Freestanding walk-in coolers and freezers approved for severe weather conditions including High Velocity Hurricane Zones (HVHZ). Norlake provides freestanding walk-ins built to withstand hurricanes and other devastating storms. Choose from various sizes for your needs, with faster order turnaround. Benefits include: More flexibility in location of walk-ins – No building walls are required around them … Read more