Warranty Information

Thank you for purchasing a Norlake product. We are here to assist you!

Please note: Warranty work must be performed by Refrigerated Solutions Group Authorized Service Providers.

The Refrigeration Solutions Group (RSG) parts & service teams are dedicated to providing the support you need. The best path for getting parts and service support is to use our toll free parts and service phone number or email:

1-800-388-5253 | rsgservice@refsg.com

We will provide warranty support for the life of all units currently under warranty, regardless if it is a product family that is no longer manufactured or sold by RSG. In addition, service parts support, through our parts identification team, will continue for all products we have manufactured.

The RSG Technical Service team handles both Master-Bilt and Norlake branded equipment and is available from 7:30 AM - 4:30 PM CST. Level 1 technical service (part identification, warranty verification & access to wiring diagrams and manuals) is available from 7:00 AM - 7:00 PM. Manuals and other documentation are also available on the Norlake and Master-Bilt websites.

The RSG technical service team is available to provide troubleshooting and warranty parts, dispatch warranty service and support our authorized service provider technicians in the field. Authorized service providers can be found on our website and will be the only companies allowed to complete warranty work for reimbursement on RSG equipment.

All orders for service parts are placed through our master distributor, Parts Town. The RSG team at Parts Town can be reached at 1-800-388-5253.

Whether you are trying to reach technical service, parts or the parts team at PartsTown, using the RSG parts & services toll free number 1-800-388-5253 is the best way to be routed to the proper team.

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How to submit a claim using Global Warranty