Customer Support

The Refrigeration Solutions Group (RSG) parts & service teams are dedicated to providing the support you need. To request a warranty service call or get information from the RSG Technical Services team, please submit a service request.

Request Service

You may also use our toll free parts and service phone number or email:

1-800-388-5253 |

The RSG Technical Service team handles both Master-Bilt and Norlake branded equipment and is available from 7:30 AM - 4:30 PM CST. Level 1 technical service (part identification, warranty verification & access to wiring diagrams and manuals) is available from 7:00 AM - 7:00 PM. See the links below for further information.


Authorized Service Provider Locator

Warranty Claims Process 

Warranty Registration & Customer Feedback Survey


Contact Us

Let us help with your next refrigeration project...


Energy Savers

Federal Energy Standards