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Home / Norlake Products / Scientific Industrial / Customer Support / Frequently Asked Questions

Frequently Asked Questions

FAQs

1. How Do I Contact Norlake?

New equipment sales in foodservice (restaurant & hospitality):
Call 800-955-5253 to speak with an inside sales specialist.

For parts orders, installation & warranty:

Call 800-388-5253
Click or tap here to visit our online parts store

2. When Can I Expect My Order To Ship?

Over the past 15 years, Norlake has shipped 95% of its orders on time.

3. What Should I Do When I Receive My Order?

Check the delivery receipt for the number of pieces that make up the shipment and make sure that the number of pallets, boxes or crates agrees with that number. Each piece should be clearly marked with the same five-digit order number that appears on the delivery receipt as the shipper’s number. Each individual walk-in is color coded.

Examine the general condition of the shipment and, as soon as unpacking is completed, carefully inspect all parts for possible shipping damage. If damaged parts are discovered, contact Norlake immediately.

4. What Should I Do If I Have Freight Damage?

If you have noticeable damage at the time of delivery, ask the driver to make a note on the paperwork of the exposed damage or refuse to sign and take delivery of the product.

5. How Can I Get Product Literature?

Visit the Norlake Scientific resources webpage to download brochures, spec sheets, manuals and other literature.

6. How Do I File A Warranty Claim?

See our video below...