Customer Support

The Refrigeration Solutions Group (RSG) parts & service teams are dedicated to providing the support you need. The best path for getting parts and service support is to use our toll free parts and service phone number or email:


1-800-388-5253 |


The RSG Technical Service team handles both Master-Bilt and Norlake branded equipment and is available from 7:30 AM - 4:30 PM CST. Level 1 technical service (part identification, warranty verification & access to wiring diagrams and manuals) is available from 7:00 AM - 7:00 PM. See the links below for further information.


Authorized Service Provider Locator


Warranty Information

Warranty Registration & Customer Feedback Survey


Quote Request




Contact Us




Energy Savers


Federal Energy Standards